Hey, what can we help you with today?
General Support Questions
Contact our support team
Quick Start Guide
Supported operating systems
Product release notes
Do you have a developer API?
Start a remote support session
Document collaboration (Public Beta)
Cloud-enable your file server
Snapshots (Ransomware protection)
Two-Step / Two-Factor Authentication (2FA)
View all articles in “Feature Guides”
Using and Managing Vault
Configure custom policies for your organisation
Add a new user
Create or edit a document online
Sharing files and folders
Create an organisation Team Share
Create an individual Team Share
Create user groups
Enabling 2FA for your entire organisation or specific accounts
View all articles in “Using and Managing Vault”
Vault for Windows
Where can I find my files?
Install Vault on a Windows PC or Server
Install the Outlook plugin on a Windows PC
Install and register using command line - Windows
Backup folders on a PC or Server
Enable Auto Locking on a Windows desktop client
Map a drive using WebDAV - Windows OS
How to avoid repeatedly entering credentials whilst working via WebDAV
View all articles in “Vault for Windows”
Vault for Mac
Install Vault on a Mac
Configure Selective Sync on your Mac
Backup folders on a Mac
Remove / uninstall Vault on a Mac
Map a drive using WebDAV - Mac OS
Enable Auto Locking on a Mac desktop client
Manually update a Mac desktop agent
Vault for Mobile
Viewing and editing files on your mobile
Sharing files from your mobile
Registering a mobile App when 2FA is enabled
Controlling local storage
Enabling a passcode
2FA on Windows Mobile
How can we pay?
What is the Direct Debit Guarantee?
We need to add another user account, how will you bill us?
I'm not the billing contact for our company, can you send our invoices to somebody else?
When will payment be taken?
Can I get more storage space?
Do you offer volume discounts?
What about education/charity discounts?