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General Support Questions

• Contact our support team
• Quick Start Guide
• Supported operating systems
• Product release notes
• Do you have a developer API?
• Start a remote support session

Feature Guides

• Document collaboration (Public Beta)
• File sync
• File backup
• Cloud-enable your file server
• Snapshots (Ransomware protection)
• Two-Step / Two-Factor Authentication (2FA)
• Selective Sync
• Team Shares
• View all articles in “Feature Guides”

Using and Managing Vault

• Configure custom policies for your organisation
• Add a new user
• Create or edit a document online
• Sharing files and folders
• Create an organisation Team Share
• Create an individual Team Share
• Create user groups
• Enabling 2FA for your entire organisation or specific accounts
• View all articles in “Using and Managing Vault”

Integrations

• Active Directory
• Office 365
• ConnectWise
• Outlook
• Microsoft Office
• Autotask

Vault for Windows

• Where can I find my files?
• Install Vault on a Windows PC or Server
• Install the Outlook plugin on a Windows PC
• Install and register using command line - Windows
• Backup folders on a PC or Server
• Enable Auto Locking on a Windows desktop client
• Map a drive using WebDAV - Windows OS
• How to avoid repeatedly entering credentials whilst working via WebDAV
• View all articles in “Vault for Windows”

Vault for Mac

• Install Vault on a Mac
• Configure Selective Sync on your Mac
• Backup folders on a Mac
• Remove / uninstall Vault on a Mac
• Map a drive using WebDAV - Mac OS
• Enable Auto Locking on a Mac desktop client
• Manually update a Mac desktop agent

Vault for Mobile

• Camera Upload
• Viewing and editing files on your mobile
• Sharing files from your mobile
• Registering a mobile App when 2FA is enabled
• Controlling local storage
• Enabling a passcode
• 2FA on Windows Mobile

Billing FAQs

• How can we pay?
• What is the Direct Debit Guarantee?
• We need to add another user account, how will you bill us?
• I'm not the billing contact for our company, can you send our invoices to somebody else?
• When will payment be taken?
• Can I get more storage space?
• Do you offer volume discounts?
• What about education/charity discounts?