If your organisation's administrator has required you to use Two-Step Authentication, you'll need to choose your authentication methon, and complete the setup.
 
You'll also need to set up a passcode (or PIN on Android) within the Vault mobile app.
 
To complete 2FA setup:

  1. When first logging in to the web portal, you will be redirected to the Enable Two-Step Authentication page.
  2. In the Authentication Mode field, select the delivery method through which you want to receive your authentication code. You can choose from Authenticator Mobile App, Text Message, and Email.
    Note: If you select Authenticator Mobile App as your delivery method, you must install an authenticator app of your choice, such as Google Authenticator, or one of the many other TOTP-compatible apps available for download.
  3. In the Current Password field, enter your password.
  4. In the Confirm Password field, confirm your password.
  5. If you selected Text message as your delivery method, you will also be prompted to enter your mobile phone number.
  6. Click the Submit button when you are finished. You will be redirected to the Confirm Two-Step Authentication page, which will vary based on your selected delivery method.

If you selected Authenticator mobile app as your delivery method:

  1. Save the Backup key that is listed in the confirmation page. You will need this key if you need to recover access to your account.
  2. On your mobile phone, install a mobile authenticator app, such as Google Authenticator, or one of the many other TOTP-compatible apps available.
  3. In the mobile authenticator app, create an account, and enter the secret key to confirm your identity, which you will find listed in the Confirm Two-Step Authentication page. A few mobile authenticator apps, such as Google Authenticator, will allow you to scan the barcode to confirm your identity.
    1. In the web portal, enter the authentication code provided by your authenticator app in the Authentication Code field.
    2. Click the Submit button when you are finished.
       

If you selected Text message as the delivery method:

  1. Save the Backup key that is listed in the confirmation page. You will need this key if you need to recover access to your account.
  2. You will receive a text message with an authentication code. Enter that code in the Authentication Code field.
  3. Click the Submit button when you are finished.
     

If you selected Email as the delivery method:

  1. Save the Backup key that is listed in the confirmation page. You will need this key if you need to recover access to your account.
  2. You will receive an email with an authentication code. Enter that code in the Authentication Code field.
  3. Click the Submit button when you are finished. 

After your Two-Step Authentication settings are configured, you will be prompted for a second step authentication code each time you log in to the web app, and the first time that you log in to the desktop or mobile apps.

Authentication codes are only valid for a limited amount of time, but if you don't manage to enter in in time, you request another one.